Well, if you watch TV you probably know about Jabong.com. They are an online retail store retailing apparels and accessories for men, women and kids. I had never shopped with them before, so when I was gifted a voucher to shop at their kids section and review it, I was quite happy to explore.
We found the website look and feel quite good. It was easy to navigate and you do not feel lost. Kids section has clothing for girls and boys, toys, watches, shoes, school bags, sandals, sports shoes, accessories, home and furniture.
I ordered an item which some amount over the voucher amount and tried paying with credit card, but it did not let me checkout. I then tried their Cash on Delivery option which did not work for me either. I wrote a mail to the contact person but sadly did not receive any response. A few days later I tried to order another item which was less than the voucher amount and it worked. Checkout was done in seconds. I received acknowledgements on my email and mobile. The next day I received a message that it has been shipped and I should get it within 3 days. I was quite surprised when the courier guy called me the next day and that too on a Sunday to deliver my package. They also take digital signature of the receiver which is pretty cool and makes chances of wrong delivery difficult.
Quality of the goods received
I had ordered a dress for my daughter and it was exactly how it appeared. The material of the dress was really nice cotton. Now, I hardly ever shop online for clothes, because I need to touch and feel the stuff specially when buying for my girl, but this was a good experience.
What we liked
Easy navigation and clear listing of products. It even tells how many pieces are available for which size while ordering, which is a good feature.
Shipping is fast and users are sent messages at every stage.
Product was very good quality and did not differ from the picture shown in any way.
They also have a 30 days return policy which is quite good.
What we did not like
Nothing really other than the initial hiccup with payment and voucher. I also did not like that there was no response to my query.
They could add some more options in the toys section.
It was a good experience and I would love to shop with them again.